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Frequently Asked Questions



About Artsy Canvas

Cost / Sizing



Installation



Processing, Shipping and Delivery Times

Return and Exchange Policies

 


 

About Artsy Canvas

What is Artsy Canvas?
There is an inner artist in all of us and here at Artsy Canvas, we lovingly hand-craft each individual masterpiece and deliver it directly to your door. Discover your inner creative and get Artsy! We print your family photographs, instagram or facebook pictures on quality canvas for custom wall decoration or to give as a gift.

How are your canvases made?
Each Artsy Canvas is made to order using our high-quality, matte finish canvas that is stretched over industrial-strength wooden bars. This light-weight, semi-cotton canvas produces a high-quality output at a great value to our customers! All of our canvas prints are wrapped around 0.75" thick or 1.5" thick wooden frames, allowing your image to pop off the wall.

Can I convert a color image into black and white or sepia?
Yes! We offer many options at the checkout stage including the opportunity to have you photo converted from color, to black and white or even sepia. This decision can be made right before putting your Artsy Canvas into the shopping cart!

Can I order a custom canvas from Artsy Canvas
Yes! Artsy Canvas welcomes custom requests! We love working and designing with our customers to create art and canvases that they will absolutely love! Just contact us by clicking here! Please include detailed information about what it is you'd like to have made, along with the approximate size dimensions and image, and we will respond promptly with pricing and ordering information.

 
 
 

Cost / Sizing

What different sizes can I order and what do they cost?
We offer many different sizes and options for your Artsy Canvas. We offer three foot, four foot and five foot panoramic gallery-wrapped canvases along with a plethora of fine art sizes. You can find the full range of information regarding our product sizes and prices here. We also do custom sizing, so if you were looking for a Canvas size that isn't listed, please contact us!

What are the minimum and maximum sizes I can order?
With our set checkout online, the minimum size we offer is our 3 foot panoramic canvas and slightly smaller for the fine art prints. The maximum size we offer is our 5 foot wall panoramic, gallery-wrapped canvas coming in at over 60 inches long! Again, we do custom sizes and designs so if you were looking for a smaller or larger size, do not hesitate to contact us!

What types of payment do you accept?
We accept many different forms of payment including all major credit cards (Mastercard, Visa and American Express) as well as PayPal. The online payment options ensure that we can get your Artsy Canvas to you as quickly as possible.

Is is safe and secure to order on ArtsyCanvas.com?
Artsy Canvas is an encrypted website, therefore making your purchase information 100% safe. We also do not share your email information with anyone so you don’t have to worry about spam! That is only so that we can keep track of your order and cart information.

 
 
 

Installation

How easy is it to install my Artsy Canvas?
Artsy Canvas's are packaged with installation instructions that are very easy to follow! These step-by-step instructions will help you get your canvas on the wall seamlessly and have received rave reviews! Some of our Artsy Canvas's that are larger in size are easier to install with the help of a friend. You can also follow our online instructions for installing your Artsy Canvas.

How do I hang my Artsy Canvas?
All of our canvases are shipped along with two sawtooth hangers. Sawtooth hangers can be then attached to the back side of a picture frame, usually placing just one at the center of the top rail or two on either end of the top rail. Make sure to position the hangers with the serrated "teeth" facing downward. These serrations allow the frame to be hung on an ordinary nail in the wall.

 
 
 

Processing, Shipping and Delivery Times

How long does International delivery take?
We ship all of our International orders via United Postal Service. First Class International is the most cost-effective method, however it can take anywhere from 1-4 weeks for delivery. Priority International is also an internal option, and is said to take between 6-10 business days for delivery. Please keep in mind that both of these time frames may or may not include delays caused by your country's customs department. If you need a faster delivery method, please contact us for private courier options.

Are there any customs fees or taxes I have to pay on my International shipment?
As each country is different in regards to imported products, there are different standards for customs fees, duties and taxes on mail. Because of this, the buyer is solely responsible for any fees associated with their package. This includes duties, taxes, customs fees, tariffs, etc. For more information, contact your local Post Office for your country's specific policies.

How long does it take for processing?
All Artsy Canvas's are made to order. Because of this, we take time to process and create your gallery-wrapped canvas according to your specifications. We strive to have all canvas's processed and wrapped within 3-4 business days. If you need your canvas processed faster than our standard processing time, please contact us as we can offer Rush Processing. Please check out our Shipping Policy for more information.

What is Rush Processing and why would I get it?
For those that just can’t wait to get their Artsy Canvas on the wall, Rush Processing is available and guarantees that your gallery-wrapped, canvases are made and shipped out no later than the very next business day. Please contact us if you need to look into rush processing and rush shipping options!

Does Artsy Canvas provide tracking information?
Yes! Artsy Canvas ships via UPS within the Continental United States. Once your order has been processed for shipping, you will receive a separate email from Artsy Canvas with your tracking information to the email address you provide us. Please refer to our Shipping Policy for more information.

 
 
 

Return and Exchange Policies

What if I buy from Artsy Canvas and I change my mind?
Artsy Canvas offers a 30-Day Customer Satisfaction Guarantee. We ultimately want you to be happy with your purchase and we will do everything in our power to make sure this happens. If you return an unused product, you will be issued an exchange or refund for that said value, minus the cost of shipping. You can view the details of our Return & Exchange policies and our Satisfaction Guarantee.

What happens if my Artsy Canvas is damaged in transit?
Artsy Canvas will replace all canvases that are damaged in transit. We realize that occasionally canvases get damaged upon shipping so, simply Contact Us and let us know! Please hang on to your damaged package, as UPS may need to inspect it for insurance and claims purposes.

What is the process for Returns or Exchanges?
The process for returns and exchanges can be found on our Return & Exchanges page. We ultimately want you to be happy with your purchase and we will do everything in our power to make sure this happens. Be aware of these policy's when looking to return or exchange your gallery-wrapped canvas print



If you have any other questions, please feel free to email us at support@artsycanvas.com or Click here to fill out our Contact Us form. You can also call us toll free at 1-855-206-9045